WebMay 4, 2024 · Complete the transfer by clicking the Instant Voice Transfer button that is beside the name of the target to whom you want to transfer the interaction. The contact is transferred to the consulting target. The call status changes to Ended (see the Voice Interaction window, displaying status as Ended figure). WebDec 13, 2024 · Send DTMF: You can attach numerical data to a call by entering dual-tone multifrequency (DTMF) digits into the call case history. Click the keypad button () to open the DTMF keypad. Type numbers into the number field, …
Configurando a transferência SIP - Genesys Cloud (PureCloud)
WebTransfer to an External Number This operation transfers a calls to a telephone number outside of your organization. For example, you might use this option to route calls to an … WebFeb 27, 2024 · The Blind Transfer button (which can be called a Cold Transfer) allows you to immediately transfer the caller to another number, person or queue of your choice. Click the button and type the name or number that you would like to transfer to. If the information is saved in the Genesys system then you can choose the recipient from the list. how to deal with untracked files in git
External trunk settings - Genesys Cloud Resource Center
WebInteraction Administrator Help - General telephony parameters Interaction Administrator Help General telephony parameters The following table describes the general telephony parameters. For information on how to set these parameters, see Configure general telephony parameters for your CIC server. WebSep 11, 2024 · Is it possible to do a transfer to an external number in a flow and set it up so it frees the trunk line?I think this would be done by sending a SIP REFER to th Skip to … how to deal with unwanted guests